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Improving Your Client Experience (CX) for Virtual Assistants
A strong client experience matters because it directly impacts your success with enquiries and discovery calls. When people have a smooth, positive first impression, they are more likely to become clients, stay with you longer, and refer you to others too đ

Ellie
3 min read
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Urgent Tasks, Critics and the Summer Season
I know youâve been there! Opened your emails, spotted something from a Client and thought, âSeriously? Youâre only sending this now?â.

Ellie
2 min read
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Pricing Wobbles, Business Foundations & A Big Personal Update
Pricing objections can mess with your head! But most of the time, itâs not about your rate being wrong. Itâs about a client not fully understanding the value or just not being the right fit.Â

Ellie
3 min read
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Something new! April Wrapped â¨
Iâm trying something new.. AÂ monthly check in from me here at Rulu Virtual HQ. A simple little roundup of helpful insights, business reflections and things to think about as you move into a new month.

Ellie
3 min read
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â¨That⨠feeling and how to get it back!
Today at the SVAI , we hosted a webinar introducing a group of women to the world of Virtual Assistance. We all remember â¨that⨠feeling,...

Ellie
2 min read
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New Year, Bold Moves!
This week, I chatted with an Online Service Provider who started her year by doing something BIG . It wasnât a launch. She didnât take on...

Ellie
1 min read
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Turning The Page On 2024 â¨
This time between Christmas and New Year is always a bit odd, isnât it? You find yourself wondering what day it is and whether you should...

Ellie
2 min read
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Turning 2024 Insights Into 2025 Success đĽâ¨
This morning I hosted a Business Vision Workshop with the fabulous Flexi Minders, it was such an energising session!! The workshop was...

Ellie
2 min read
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People DO Invest In December đ
Itâs finally December, so I can officially say it without getting the side eye...Merry Christmas!!!đ𼳠December can feel like a...

Ellie
2 min read
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"Your Rate Is Too High" đ¤Ż
Letâs talk about something most of us have faced: a client or potential client saying, âYour rate is too high.â đŹÂ đŹ Itâs tough,...

Ellie
2 min read
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Words to Ditch for a More Confident 2025 đĽ
Howâs your week going? I know this time of year can feel like a whirlwind, but I hope youâre managing to carve out a little time for...

Ellie
2 min read
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Breaking Up with Clients â¨Professionally⨠+ Something New!
Can you believe weâre almost halfway through November already? As we start wrapping things up for the year, itâs a great time to think...

Ellie
3 min read
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Thinking About Raising Your Rates? Hereâs How to Do It Smoothly đ°
As the year wraps up, now is the perfect time to think about where your business is headed for 2025! And for many of us in the online...

Ellie
3 min read
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Video content is KING đ
We all know that video content is KING when it comes to marketing & building trust with potential clients. Right? Yet, for many Online...

Ellie
1 min read
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Business is a Rollercoaster đ˘
Letâs be real for a sec.. Business can be a little bit tougher than people let on, canât it? Iâve heard many times from newer Online...

Ellie
1 min read
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When Your Mission In Business Changes..
Weâve always got a specific mission in mind as business owners, havenât we? From gaining new clients to creating passive income steams or...

Ellie
2 min read
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Since weâre on a break âď¸
On Wednesdayâs I usually fill you in on the deets of the latest podcast episode but the season has now wrapped and we're taking a break.....

Ellie
2 min read
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Is offering your services or expertise for FREE ever actually worth it??
Itâs kind of a debated topic, isnât it? Some recommend working for free in exchange of a testimonial or maybe help with market research.....

Ellie
1 min read
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OSP Success Stories: Meet Sarah
One of the best things about running an Online Service Business is that you can do it from anywhere.. In 2022 I left city life for the...

Ellie
1 min read
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Signs you are GROWING đąâ¨
Every new move you make & level you reach in your business is a moment to celebrate! But thereâs a side to that people donât highlight...

Ellie
1 min read
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